Communications and Customer Experience
Our communications and graphics team’s main role is to protect and enhance the council’s reputation - making sure we effectively communicate to the right people at the right time. The communications team is very particular about grammar - and protective of the council’s style guide. Our designer is the reason our branding and corporate documents look the way they do - without this creativity, our reputation would suffer and there’s no doubt we’d come across as a bit too ‘typical local government’. Quite the social bunch, the team liaises with all services, regularly encouraging them to promote what they’re up to and get our good news out to our many different audiences. This team is also our gateway to the media - fostering excellent relationships and responding to the varied enquiries we receive.
Our customer services team is the front face of the council - and they do a wonderful job of making our customers feel welcome and at ease. No matter the query, this team does all it can to respond with as much information and support as possible - be that over the phone, online or in person. The team deals with questions about all sorts of issues - and even if they aren’t strictly council-related, the advisors are always happy to go out of their way to help.
The council is a fantastic place to work, and we are committed to leading a healthy and happy workforce. Because we value all employees both long-serving and new, you will gain access to our comprehensive benefits package from day one.