Accessibility

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Accessibility statement for Tewkesbury Borough Council (Careers)

This accessibility statement applies to the Tewkesbury Borough Council Careers website including embedded online forms and downloadable documents available on the careers.tewkesbury.gov.uk domain.

This website is run by Tewkesbury Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 200% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some of our images do not have a text alternative

  • some of our older PDF documents are not fully accessible to screen reader software

  • live video streams do not have captions

  • some of our online forms are difficult to navigate using just a keyboard

  • there’s a limit to how far you can magnify the maps on our car park pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you.

If you cannot view the maps on our car park pages, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact customerservices@tewkesbury.gov.uk or alternatively complete the anonymous ‘Page feedback’ online form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Tewkesbury Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the exemptions’ or ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We have added text alternatives for all images where it is possible to do so by our website platform. When we publish new content we’ll make sure our use of images meet accessibility standards, again where possible to do so by our website platform.

The keyboard focus is not visible when tabbing between the link ‘Learn more about our benefits program’ and the ‘Search vacancies’ button. This fails WCAG 2.4 success criterion 2.4.7 (focus visible).

The keyboard tabs into the cookie banner at the bottom of the webpage last. This means the banner covers content across the webpage until it is selected. The fails WCAG 2.4 success criterion 2.4.3 (focus order).

All embedded 123forms (such as the contact us form) do not have bypass blocks mechanisms to skip over repeated material and the frame does not have an accessible name. This fails WCAG 2.4 and 4.1 success criterion 2.4.1 (bypass blocks) and 4.1.2 (name, role, value).

On our vacancies pages you are unable to zoom at 200% or more without some of the text spilling off the page. This fails WCAG 1.4 success criterion 1.4.4 (resize text).

At 400% zoom on our vacancies pages a number of pop up boxes and other content does not reflow to fit the webpage. This fails WCAG 1.4 success criterion 1.4.10 (reflow).

On our vacancies pages some buttons do not have an accessible name that details the purpose of the button. This fails WCAG 4.1 success criterion 4.1.2 (name, role, value).

Disproportionate burden

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Interactive tools and transactions

Some of our older interactive forms may be difficult to use with a screen reader. Our forms are built and hosted through third party software and are embedded into our website.

We have started to phase out the platform providing these forms.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages as part of our 2021 website review.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

  • We have developed a set of corporate brand guidelines to assist people when creating and/or updating our online services.

  • We have purchased a new digital platform to improve how our online services are accessed and delivered.

  • We are working with the Thomas Pocklington Trust to identify and fix areas of our website that don’t comply with the regulations.

  • We are redeveloping our careers website and will launch a more accessible site before December 2024.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 14 October 2024.

This website was last tested on 4 June 2024. The test was carried out by the accessibility monitoring team at Government Digital Service.

We use this approach to test our websites for accessibility purposes:

All web pages within this website were scanned using Monsido website accessibility & UX tool, Deque axe accessibility testing tool (version 4.7.2) and WebAIM WAVE Web Accessibility Evaluation Tool (version 3.1.3). Any findings have been fixed where technically possible within the constraints of our website platform.

A random set of pages were manually tested using desktop, laptop, tablet and mobile devices to test the website’s user interface using a variety of input devices including keyboard only, keyboard, mouse, trackpad, resistive and capacitive touchscreens.

The selected pages were also tested for cross browser support including current versions of Apple Safari, Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox and Opera.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

What we’re doing to improve accessibility

We have developed a set of Corporate brand guidelines to assist people when creating and/or updating our online services.

We have purchased a new digital platform to improve how our online services are accessed and delivered.

We plan to review our website platform and contents of all pages within the next 12 months as part of our upcoming 2024 website refresh.